Papa John’s Pizza, one the worlds largest pizza chain restaurants will be under new leadership. Steve Ritchie has now been appointed CEO of the company in the wake of internal issues that have caused many in the public to view Papa John’s in a negative light. Steve Ritchie is, however, not a newcomer to the business, in fact, Steve has worked with Papa John’s the late 1990’s where he served as a customer service rep. In the years to come, Steve would own and operate his own franchise and was recently the president of the company.
In his first act of being the CEO of Papa John’s, Steve sat down to formulate a handwritten apology letter to customers and employees alike. He begins this letter by stating that the words were spoken were incredibly offensive and they do not reflect the views of the company as a whole. He is quick to remind the public that people who are working at their locations are our sisters, brothers and fathers, none who had anything to do with those horrible words. However, he is determined to put action behind is words. This issue requires swift confrontation of the culture of Papa John’s in order to make sure that it never happens again.
Steve now lays out three main actions that he and his team will begin to roll out in the coming months. First, he Steve states that the company will hire a team of experts to audit the whole company in order to have a better understanding of the company culture. Secondly, Steve and a group of some of his top senior management division will also hit the road in an attempt to speak with both customers and employees about what they like to see done within the company. Lastly, Steve has promised that under his leadership, transparency will be the number one priority going forward. It is clear that under the new leadership of Steve Ritchie, the restoration of respect and integrity for the Papa John’s brand is not entirely impossible.