Steve Ritchie started working as a customer service representative of Papa John’s in 1996 and used to be paid 6 US Dollars hourly. Mr. Ritchie became the operator and the franchise owner of Papa John’s in 2006. He started serving in growing capacities of leadership in operations in 2010 until he became the CEO, Chief Executive Officer of Papa John’s in 2014. In 2015, incorporated into the succession plan for the top job of the company and was made the President of the Company.
John Schnatter, the founder of Papa John’s, stated that he was profoundly proud of Steve Ritchie due to his outstanding excellence at each of his job at this company. He noted that Mr. Ritchie has served in several positions which range from working as an hourly customer service representative to a delivery driver, to the general manager of the store, to the operations director and finally as the President. He also added that Steve has the full potential to put the attention on their pizza and the most critical part which involves the members of their team. He also noted that they could not have any better leader to run Papa John’s via its next stage of growth and development other than Steve Ritchie.
As the CEO of Papa John’s, Steve Ritchie is expected to lead the company through global development. He is also expected to facilitate other services such as marketing brand, the evolution of both digital and customer experience. To attain his goals and objectives, Mr. Ritchie hired various experts to ensure that his ideas are put into reality. Some of the people that he hired include Mike Nettles as the Chief Information and Digital Officer, Brandon Rhoten as the other digital-first creation agency of record and the Chief Marketing Office. He also added Laundry Service and emphasized on technology and digital marketing. However, the critical focus of the company will mainly be on the team members.
In his remarks, Steve Ritchie Papa Johns affirmed that he is greatly humbled for this position. He also noted that they would deliver the world-class services that their customers are in search of by concentrating on their team members.