Steve Ritchie has spent 22 productive years offering his services to Papa John’s. He ascended to the top leadership a few months ago and has already done enough to keep the pizza company ahead of their competitors. He recently had to stand up against racism and did so with great elegance.
In a letter addressed to their clients, he penned down a heartfelt apology while castigating racist remarks. Steve Ritchie was also keen to distance his employers from such talk. He made it clear that the firm neither appreciates nor condones racist language. Insensitive remarks that offend the public were also added to this category.
He clearly understands the pain that such remarks can have on the recipients. The consequences are not pleasant either.
Close to 120,000 individuals earn a livelihood from the businesses of the firm. They are distributed all over the world and serve in both the franchise and corporate setting. Steve Ritchie attributed the excellent services of the firm to these employees.
Steve Ritchie pointed out a few measures the company intended to put in place to curb racism within their ranks. The first step would be a comprehensive audit. There is nothing unusual about leading companies conducting financial audits. Cultural audits on the other hand are not commonplace. It requires a lot of courage from the top managers. Papa John’s had every intention of carrying out the latter.
According to Bloomberg, their inclusivity and how well they embrace diversity were some of the aspects the external auditors would look into. Steve Ritchie believes that the report will inform their next course of action. They would work to improve their culture by building on their strengths. On the other hand, they would do everything in their power to deal with the weaknesses.
They were on a mission to restore trust and were willing to do all it takes to achieve that. The letter also mentioned that the employees on the ground would play a pivotal role in getting things in order. The managers would rely heavily on their feedback.
His closing remarks appreciated their client’s loyalty while affirming their desire to offer only the very best services. As a leader, Steve Ritchie understood that the buck stopped with him. It was a bold move which ensures that the loyal clients will keep coming for pizza. To know more about his apology letter, visit their website.